Using Client Feedback to Increase Profits & Reduce Liabi

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Using Client Feedback to Increase Profits & Reduce Liabi

Postby SolX » Mon Sep 21, 2009 3:18 pm

Webinar: Using Client Feedback to Increase Profits and Reduce Liability

Thursday, Oct 29, 2009 10:00 AM - 11:00 AM PDT

To register, go to:

See how to collect and incorporate objective feedback from your design firm's clients so as to increase your firm's sustainable profitability and client loyalty, while also reducing the cost and frequency of client problems and liability claims. This live webinar, presented by Mike Phillips AIA, the design industry's foremost expert on utilizing client feedback, will explain the six simple steps for developing a working feedback system, customized for your firm.

Learn how to:
1. Survey your clients for feedback
2. Create objective, usable surveys
3. Track your client feedback

Learn how to use your feedback to:
1. Reduce problems and liability claims
2. Increase project profitability and client loyalty
3. Enhance staff performance with client follow-up

Mike's system works for architectural and engineering firms, large and small and has led his firm, Phillips Architecture PA to be awarded ZweigWhite's Best Architectural Firm Workplace in the US. Attendees of this Axium webinar will be shown how to construct their own system and will be offered discounted use of the only Client Feedback Tool created for the design industry.
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